FAQs

1.) How long does the process take to complete?
2.) Why does the process take so long to complete?
3.) Why is this service so expensive?
4.) How is an PetAmberAlert different from other “Alert Services”?
5.) How do I know this is not a “Scam” ?
6.) Where will my posters ship from ?
7.) My pet has been missing for months, are they still alive?
8.) Do lost pets really travel 200 miles?
9.) How do I include photos in my alert?
10.) I lost 3 Pets, do I need to purchase separate alerts?
11.) Do I have to offer a Reward?
12.) My Pet has been found, how do I cancel my Alert?
13.) Why is it important that I cancel my Alert?
14.) How do I contact an owner about a missing pet?
15.) Does PetAmberAlert.com go out and find my pet?
16.) How long will my Featured Pet Listing stay up?
17.) How do I sign up for Neighborhood Watch Alerts?
18.) Why do I receive Amber Pet Alerts that are not in my area?
How long does the process take to complete?

When pets go missing time is of the essence, thats why we are here working on call 24/7 to help them return home safely. The process begins almost immediately (that is why we have such a high success rate) and takes up to 24 hours to fully complete.

Why does the process take so long to complete?

Each Amber Alert is analyzed on a case by case basis by our staff. Posters are first designed, printed and sent out to all recipients by express mail, fax and e-mail. Depending on what time and day your report is submitted it may take less or more time to complete. Usually it will take anywhere from 5 to 24 hours to fully process.

Why is this service so expensive?

As many of you may already know, printing flyers to post in your neighborhood can be quite expensive. Bulk printing and postage for our posters has ranged from 10 to 20 cents per poster. Rush printing of 200 individually addressed posters can run as high as 20 cents per poster. For a 100 poster order that’s as much as $40 just in postage and printing (not including labor). You could do this yourself if you wanted, but we don’t think you could do it as fast and precise as we can.

How is an PetAmberAlert different from other “Alert Services”?

Most Shelter/Vet alerting services are not very effective because they are sent by email only. It does not include any costs for the company, but the alerts will never be received or read. Many of the alerts will get caught by the spam filter, deleted and will not be printed or posted by the staff. PetAmberAlerts are actual posters that are sent via Express mail and fax directly into the hands of the recipients.

How do I know this is not a “Scam” ?

We are a certified TRUSTe’s® sealholder. TRUSTe Sealholders include the most trustworthy online businesses. PetAmberAlert’s are sent via Express Mail directly into the hands of the recipients. We can also provide you with a list of shelters/vets contacted for you to follow up and for verification that the alerts have been received (we guarantee an 99% delivery rate).

Why have I read both good and bad reviews about the service?

We serve over 10,000 customers every year. We do our best in every case however it is impossible to find every lost pet due to the circumstances. When someone’s pet is lost, they are worried and grieving. They are at a point when it is very easy to pass blame onto someone for the problem. When pets are not found it this results in unsatisfied customers and poor reviews.

Do agencies need to register to receive alerts ?

No. Agencies do not need to register to receive alerts however they may register to receive alerts via fax instead of express mail. As long as an agencies exists and is listed in public records they will receive alerts.

Where will my posters ship from ?

For the fastest delivery time possible, your posters will ship from one of two locations. If your posters will be delivered in the western half of the United States/Canada they will ship from our West Coast processing center located in Los Angeles. If your posters will be delivered in the eastern half of the United States/Canada they will ship from our East Coast processing center located in New York.

My pet has been missing for months, are they still alive?

Pets are driven by strong survival instincts and can survive a long time without access to food and water. Pet owners often give up looking for their pets due to what is known as grief avoidance. They can’t bear to think that their pet is out there hungry and on their own so they conclude that he is dead and try to move on. Try not to think like this. Remember your pet doesn’t think like a human, they aren’t thinking “I miss home” and having emotional feelings. It is likely that they are just trying to survive and are probably doing a good job of it.

Do lost pet really travel 100 miles?

Yes, large and strong dogs can travel over 100 miles in 1-2 weeks. Smaller pets that have been gone for a long time can also travel over 100 miles easily. Birds that have good flight skills can also travel quite a distance from home with the help of the wind!

How do I include photos in my alert?

On the Amber Alert Form, there is a section for Photos. The photos must be no larger than 5MB in size and must be in a JPEG, GIF or PNG format. If you are having trouble uploading the photos or with the file type/size you can email photos@PetAmberAlert.com for assistance.

I lost three Pets, do I need to purchase separate alerts?

No, you can list up to three pets in one Amber Alert from the same household.

Do I have to offer a Reward?

It is not required but a little extra incentive could not hurt. We recommend that if you do choose to provide a reward don’t specify an amount — simply place the word REWARD.

My Pet has been found, how do I cancel my Alert?

Please contact out support staff through our contact form or by phone and let them know that your pet has been found. Please also read out Terms of Service regarding refund periods.

Why is it important that I cancel my Alert?

It is important to make certain to inform all places you contacted (including us!) and remove flyers. Otherwise, valuable time is wasted which could be used for pets who are still missing.

How do I contact an owner about a missing pet?

Please click Report a Pet sighting on our website, or call 1-888-808-Pets and select option number 2 for found pets.

Does PetAmberAlert.com go out and find my pet?

No. PetAmberAlert.com is a supplemental tool to help in the search for your lost pet. The website helps save time by getting the word out about lost pets quickly to many people in your area. Pet owners should follow our Pet Recovery Guide and search locally in their community by posting fliers and visiting organizations.

How long will my Featured Pet Listing stay up?

Featured Pet listings will remain on our website for 120 days or until they are found. Remember it is important to notify us if your pet is found so valuable time is wasted which could be used for pets who are still missing.

Does every single agency in the area receive the alert?

We do not report to “every” single agency within the area due to the fact that is an expensive process and not financially possible for the fee provided. The alerts are sent via priority mail and only to the agencies that would be most beneficial to the case. Smaller vets/pet stores who do not handle lost pets VS. animal shelters, animal control agencies and adoption centers who would be beneficial.

How do I sign up for Neighborhood Watch Alerts?

On the PetAmberAlert.com homepage, there is a box on the right side that reads, “Neighborhood Watch” In that box, simply click “Sign up for Neighborhood Watch”. You will then receive Amber Pet Alerts within 50-200 miles of your registered zip code.

Why do I receive Amber Pet Alerts that are not in my area?

Amber Pet Alerts are sent to members within a 50-150 mile radius of where a pet was last seen. Large pets, and pets that have been missing for a long time can travel that far.

If you have any other questions, please Contact Us!