FAQs

1.) How long does the process take to complete?
2.) How is an PetAmberAlert different from other “Alert Services”?
3.) How do I know this is not a “Scam” ?
4.) What if my neighbor’s phone is unregistered?
5.) Do busineses need to register to receive alerts ?
6.) What if my neighbor is not home during the alert?
7.) My pet has been missing for months, are they still alive?
8.) Do lost pets really travel 200 miles?
9.) How do I include photos in my alert?
10.) I lost 3 Pets, do I need to purchase separate alerts?
11.) Do I have to offer a Reward?
12.) My Pet has been found, how do I cancel my Alert?
13.) Why is it important that I cancel my Alert?
14.) How do I contact an owner about a missing pet?
15.) Does PetAmberAlert.com go out and find my pet?
16.) How long will my Featured Pet Listing stay up?
17.) How do I sign up for Neighborhood Watch Alerts?
18.) Why do I receive Amber Pet Alerts that are not in my area?
19.) If I live in an apartment complex or condo, will my neighbors receive the alert?
20.) Do you provide any custom alert solutions?
How long does the process take to complete?

When pets go missing time is of the very essence, thats why we have Pet Detectives working on call 24/7 to help your beloved pet return home safely. The process begins almost immediately after placing your order (that is why we have such a high success rate) and takes up to 1 hour to fully alert the neighbors/businesess in your area.

How is an PetAmberAlert different from other “Alert Services”?

Most Alert Service website are copy cats of the original Pet Amber Alert service. PetAmberAlert.com has been online since 2005. Over the years we have gone from simple online postings, to actively sending alerts via email and then via express mail. We have discovered that Fax and Phone Alerts offer the fastest response and highest success rate. Currently other websites offer services for higher prices because there primary motivation is to make money and not find pets. These services are not very effective because they send out fliers by mail. By the time the fliers are shipped and delivered the pet will have traveled so far that the posters just become a waste of time, resources and your money. PetAmberAlert Posters are sent via Fax. They are delivered and “Hung Up” on the bulletin board at your local vet within 1 hour after the alert goes out. You are able to verify that the alerts have been receieved the same day you place your order. Our service has the highest success rate due to our nationwide fax and phone alert system.

How do I know this is not a “Scam” ?

We hold certified seals from TRUSTe ®, VERISIGN ® and MCAFEE ®. Sealholders include the most trustworthy online businesses. However with all that put aside we have one of the highest sucess rates in the industry. We provide detailed listings of all parties that receive the PetAmberAlert. You may call and verify with them that the alerts have been received so you know exactly what you are paying for. We also have countless success stories daily and dozens of mainstream news media features which speak for themselves. If you are still unsure, you can give us a call and one of our on staff pet detectives will explain the whole process to you.

What if my neighbor’s phone is unregistered/unlisted?

We are an emergency response service that is exempt by the National Do Not Call Registry, thus we can phone your neighbors who are on the Do Not Call List.

Do busineses need to register to receive alerts?

No. Agencies do not need to register to receive alerts, as long as an agencies exists they will receive the alerts. Our process is like no other in the industry. In fact we do something no other company does – we make more than 5 million phone calls each year to verify all our contact information is current and updated.

What is my neighbor is not home during the alert?

We will call a phone number up to 4-6 times within one hour, and if no one answers, we will leave a detailed voicemail message with your pet’s information.

My pet has been missing for months, are they still alive?

Pets are driven by strong survival instincts and can survive a long time without access to food and water. Pet owners often give up looking for their pets due to what is known as grief avoidance. They can’t bear to think that their pet is out there hungry and on their own so they conclude that he is dead and try to move on. Try not to think like this. Remember your pet doesn’t think like a human, they aren’t thinking “I miss home” and having emotional feelings. It is likely that they are just trying to survive and are probably doing a good job of it.

Do lost pet really travel 100 miles?

Yes, large and strong dogs can travel over 100 miles in 1-2 weeks. Smaller pets that have been gone for a long time can also travel over 100 miles easily. Birds that have good flight skills can also travel quite a distance from home with the help of the wind!

How do I include photos in my alert?

On the Amber Alert Form, there is a section for Photos. The photos must be no larger than 5MB in size and must be in a JPEG, GIF or PNG format. If you are having trouble uploading the photos or with the file type/size you can email photos@PetAmberAlert.com for assistance.

I lost three Pets, do I need to purchase separate alerts?

No, you can list up to three pets in one Pet Amber Alert from the same household.

Do I have to offer a Reward?

It is not required but a little extra incentive could not hurt. We recommend that if you do choose to provide a reward don’t specify an amount — simply place the word REWARD.

My Pet has been found, how do I cancel my Alert?

Please contact out support staff through our contact form or by phone and let them know that your pet has been found. Please also read our Terms of Service regarding cancelations. Due to the immediate costs that PetAmberAlert incurs to provide this very precise and expedient service, there are NO REFUNDS.

Why is it important that I cancel my Alert?

It is important to make certain to inform all places you contacted (including us!) and remove flyers. Otherwise, valuable time is wasted which could be used for pets who are still missing.

How do I contact an owner about a missing pet?

Please click Report a Pet sighting on our website, or call 1-877-875-Pets and select option number 2 for found pets.

Does PetAmberAlert.com go out and find my pet?

No. PetAmberAlert.com is a supplemental tool to help in the search for your lost pet. The website helps save time by getting the word out about lost pets quickly to many people in your area. Pet owners should follow our Pet Recovery Guide and search locally in their community by posting fliers and visiting organizations.

How long will my Featured Pet Listing stay up?

Featured Pet listings will remain on our website for 120 days or until they are found. Remember it is important to notify us if your pet is found so valuable time is wasted which could be used for pets who are still missing.

How do I sign up for Neighborhood Watch Alerts?

On the PetAmberAlert.com homepage, there is a box on the right side that reads, “Neighborhood Watch” In that box, simply click “Sign up for Neighborhood Watch”. You will then receive Amber Pet Alerts within 50-200 miles of your registered zip code.

Why do I receive Amber Pet Alerts that are not in my area?

Amber Pet Alerts are sent to members within a 15-100 mile radius of where a pet was last seen. Large pets, and pets that have been missing for a long time can travel that far.

Why do I receive Amber Pet Alerts that are not in my area?

Yes, our extensive database of phone numbers includes apartment complexes and condoes. It does not include business phone numbers so businesses in your area will not be notified, however we can alert businesses via fax. Which is even more effective because they will also receive a photo of your pet and dozens of people who come through the business daily will see it as well.

Do you provide any custom alert solutions?

Yes, we analyze each case individually and we can work with you to make sure the best possible alert is issued. We can do everything from mapping out the alerts to target a certain street/area to extensive alert packages which target the whole city/state. We can also customize our posters and phone messages any way you like. To start a custom alert please give us a call at 1-877-875-7387 to speak with a Pet Detective.

If you have any other questions, please Contact Us!