Frequently Asked Questions
How do you find lost pets so quickly?
When a pet is lost, we use phones, faxes and social media to alert thousands of neighbors, animal shelters, veterinarians, hospitals, and pet stores in the area the pet was reported missing. This method has very high success rate.
Why do you alert neighbors and businesses?
It is extremely important to cover every angle. When someone finds your lost pet they will keep it at home or drop it off at the local shelter, vet’s office or pound. However with our system all bases are covered to make sure that your lost pet is safely recovered and does not slip through the cracks!
Why do you have such a high success rate?
After we send out an amber alert, the news instantly spreads to over 100x more people in the local community by word of mouth. The chances your pet comes in contact with someone who has received or heard of a PetAmberAlert™ are very high.
Do shelters/vets/hospitals register to receive alerts?
No, as long as they exist they receive the alert automatically. Our process is like no other in the industry. In fact, we do something no other company does – we make more than 5 million phone calls each year to verify that all contact information is current and updated.
What if my neighbor is not home during the alert?
We call everyone up to 4 times within one hour, and if no one answers we will leave a detailed voicemail with your missing pet’s information etc…
Do you call random people in my zip code?
No! Unlike other services, our alerts are targeted directly to the exact street address. Expect local neighbors door to door and street to street to receive the amber alert call.
Do I need to provide my neighbors phone numbers?
No, we provide everything once you complete the sign-up form. Our Pet Detectives design the poster, record the alert message and will even provide helpful tips specific to your pet’s situation.
My lost pet has been found, how do I cancel my alert?
Please login to the Pet Recovery Members Area and mark your pet as found. You may also call 1-877-875-7387 EXT 2.
Why is it important that I cancel my alert?
It is important to make certain to inform all places you contacted (including us!) and remove flyers. Otherwise, valuable time is wasted which could be used for pets that are still missing.
What if I live in an apartment complex or condo?
Not a problem! Our extensive database of phone numbers includes apartment complexes and condos.
What if I lost my pet on vacation?
Our system can issue an amber alert to any location in the United States. Simply enter the street address your pet was last seen and we send the alert to this location.
What if my neighbors phone is unlisted?
PetAmberAlert is a national DNC exempt organization, we are allowed by law to amber alert your neighbors even if they are on the DNC, unlisted, or blocked.
What if my neighbor does not have a landline?
Not to worry! Our system will call the main emergency contact number that is registered with the local utility company/credit bureau.
Do you provide any reports or status on the case?
Yes! We provide extensive documentation with every alert. You will receive an alert coverage map and a full detailed report (including name, address, phone, time of contact, etc…) of every neighbor/business contacted by us for your verification.
What hours do you call neighbors?
Due to FTC regulations and common courtesy, phone alerts are only processed from 9am to 9pm in your time zone.
I finally have my cat, Marley, back as of early this morning. Everyone was trying to get him with no success. I set up a live catch trap at a lady's house that saw one of your flyers. Actually she started chasing a piece of paper with you info, called you and got my phone number. At 5AM I got a call that my cat was in the trap. I took him in the trap to the animal ER and his microchip matched. It was dark so I could not see him until he was in the light. I took him to his vet when they opened and he tested negative for any bad things. I came home and plugged in the Christmas Tree this morning. I HAVE MY CHRISTMAS MIRACLE AFTER 4 MONTHS THANKS TO YOU! YOU ARE AWESOME!
Karen Baker | Phone: 1-(512) 944-4446
Cat Named Marley Found with Poster Alert in Austin, TX 78613