Help & FAQ

Alerts start at a one-time $39.95. Every alert includes a 3-day social media boost: we boost your pet's flyer on Facebook, Instagram, Threads and WhatsApp Status to people near where your pet was last seen. The free online listing does not include it. You can add 5 more days for $29.95 or 10 days for $49.95. Found-pet reports are always free.

Always. Found-pet reports are free and go into the same search, so owners can find them.

No. Each alert is a single one-time charge. There is no subscription and nothing renews.

Nobody. Public listings show only nearby cross streets and the town, never your street address, phone or email. People who think they have seen your pet send you a message through a form and the message comes to your email.

Every listing goes live in the search as soon as you submit it. We still check listings and take down spam and scams.

The Shelter/Vet Alert faxes your flyer to up to 50 vets and shelters in your area. The Neighbor Alert calls up to 250 neighbors near where your pet was last seen. The Amber Alert includes all three: up to 250 neighbors called, up to 50 flyer faxes and the social media boost.

Alerts are processed instantly, so a paid alert can't be cancelled, and it isn't refundable once processed because call and fax costs are paid up front. We do guarantee your alert goes out as described, and add-on features are covered for 90 days. If something doesn't work as described, we'll make it right. See the refund policy for details.

Yours, so people can call you directly. If you'd rather keep your number private, choose our toll-free line, 1-877-875-7387, on the form and we'll pass messages on to you.

Every alert includes a FREE 3-day Social Media Alert ($29.95 value). The free online listing does not include it. On the free listing, Shelter/Vet Alert and Neighbor Alert you can add 5 days for $29.95 or 10 days for $49.95. We boost your pet's flyer on Facebook, Instagram, Threads and WhatsApp Status so it is shown to people near where your pet was last seen, with the short link to your listing. Our team sets it up for you, so there is nothing extra to do and no ad account needed.

Wonderful! Use the link in your confirmation email to mark your pet reunited. The listing is taken out of the lost pets search.

Use the manage link in your confirmation email to update the description, the cross streets, the reward or the photo. Lost the email? Use our Find my listing page to get your links by email, or call us at 1-877-875-7387.

Be careful. Ask them to describe a marking that is not in your listing, meet in a public place, and never send money in advance.