Refund policy
Plain-language terms for free listings and paid alerts.
The short version
- Lost and found listings are free. Found-pet reports are always free.
- Paid alerts are a single one-time charge. There is no subscription and nothing renews.
- Alerts are processed instantly when you order, so a paid alert can’t be cancelled. Once processed it isn’t refundable, because we pay for the calls and faxes when the alert is sent.
- No service can promise a lost pet will be found. Your payment covers sending the alert to the area you chose, not the outcome.
Our satisfaction guarantee
We guarantee your alert is delivered as described for the package you chose. If something went wrong on our end, tell us and we’ll make it right, for example by re-sending the alert at no charge. Add-on features in your package are covered for 90 days: if one doesn’t work as described, we’ll fix it or re-run it at no charge. This guarantee is about delivering what you paid for. It isn’t a money-back offer. Read the guarantee.
Charged by mistake?
If you were charged twice for the same alert, or charged for an alert we never processed, we’ll refund that charge to the card you used.
No cancellations
Alerts are processed instantly when you place your order, so there is no window to cancel. Please check your details before you submit. If something in your listing needs fixing, call us right away at 1-877-875-7387 and we’ll help.
Contact
Call 1-877-875-7387 or email [email protected].